Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program

HB 940 Office of the Business Ombudsman State Customer Service and Business Development Efforts Training Program

Maryland 2015 Regular Session

Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
HB-940

About HB-940

Establishing the State Customer Service and Business Development Efforts Training Program to increase the responsiveness of and improve customer service provided by State agencies to businesses and customers in the State; requiring the Office of the Business Ombudsman to administer and oversee the program; requiring the Office to develop standards that identify best practices for providing excellent customer service; requiring each participating agency to develop and conduct customer service training for each specified employee; etc.

  

Bill Texts

Chaptered 05/15/2015
Enrolled 04/08/2015
Engrossed 03/19/2015
Introduced 02/13/2015

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Sponsors (24)

Rep. Talmadge Branch


Co-Sponsor

Rep. C. William Frick


Co-Sponsor

Rep. Sally Jameson


Co-Sponsor

Rep. Adrienne Jones


Co-Sponsor

Rep. Seth Howard


Co-Sponsor

Rep. Charles Barkley


Co-Sponsor

Rep. Dereck Davis


Co-Sponsor

Sen. Benjamin Brooks


Co-Sponsor

Rep. Ned Carey


Co-Sponsor

Sen. Jeff Waldstreicher


Co-Sponsor

Rep. Susan Aumann


Co-Sponsor

Rep. Cheryl Glenn


Co-Sponsor

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Votes

House Floor - Third Reading Passed (137-2)

04/02/2015

Yeas: 137 | Nays: 2
Support by Party

   

Senate Floor - Third Reading Passed (47-0)

03/26/2015

Yeas: 47 | Nays: 0
Support by Party

   

House Floor - Third Reading Passed (134-3)

03/19/2015

Yeas: 134 | Nays: 3
Support by Party

   

Sponsors by party

        

Bill Sponsors

History

Approved By The Governor - Chapter 138

05/12/2015

Passed Enrolled

04/08/2015

Third Reading Passed (137-2)

04/08/2015

House Concur - Senate Amendment

04/08/2015

Third Reading Passed With Amendments (47-0)

03/31/2015

Second Reading Passed With Amendments

03/30/2015

Floor Amendment (senator Simonaire) {413629/1 Adopted

03/30/2015

Favorable Report Adopted

03/30/2015

Favorable Report By Finance

03/27/2015

Special Order Until 3/30 (senator Kagan) Adopted

03/27/2015

Favorable

03/27/2015

First Reading Finance

03/23/2015

Third Reading Passed (134-3)

03/20/2015

Second Reading Passed With Amendments

03/19/2015

Favorable With Amendments {273297/1 Report Adopted

03/19/2015

Favorable With Amendments Report By Economic Matters

03/19/2015

Hearing 3/09 At 2:00 P.m.

03/09/2015

Hearing Cancelled

03/09/2015

Hearing 3/09 At 1:00 P.m.

03/09/2015

Hearing 3/06 At 1:00 P.m.

03/06/2015

Hearing Cancelled

02/18/2015

First Reading Economic Matters

02/13/2015

Subject(s)

Economic And Community Development Administrative Agencies Assessments And Taxation, Department Of Business And Economic Development, Department Of Commerce And Business Environment, Department Of Highway Administration, State Job Training Labor, Licensing, And Regulation, Department Of Ombudsmen Public Information Reports State Employees Work, Labor And Employment