1386.5. (a) The department shall investigate provider complaints that a health care service plan has underpaid or failed to pay the provider in violation of this chapter as follows:
(1) If the The provider has submitted shall submit the dispute to the health care service plan’s internal dispute resolution process established pursuant to
subdivision (h) of Section 1367 at least 1367, wait 45 working days earlier or if the department has received from the date of the receipt of the provider dispute by the health care service plan or until the health care service plan’s written determination, whichever occurs first, the department may commence an investigation pursuant to this subdivision.
before filing a complaint with the department.
(2) A provider may file a complaint with the department pursuant to this section not later than four years after the time period described in paragraph (1). Upon
(3) Upon receipt of a complaint pursuant to this section, the department shall commence an investigation pursuant to this subdivision and
do all of the following:
(A) Acknowledge receipt of the complaint.
(B) Provide a complaint number to the provider.
(C) Provide the provider with a list of any required supporting documentation.
(D) Provide instructions to the provider regarding how to submit the supporting documentation. documentation, including notification that the provider has 30 working days to submit the supporting documentation.
(3)
(4) Within 45 30 working days of receiving all necessary supporting documentation, documentation from the provider pursuant to subdivision (C) of paragraph (2), the department shall issue do all of the following:
(A) Inform the health care service plan of the complaint in writing.
(B) Provide a complaint number to the health care service plan.
(C) Provide the health care service plan with a list of any required supporting documentation.
(D) Provide instructions to the health care service plan regarding how to submit the supporting documentation, including notification that the health care service plan has 30 working days to submit the supporting documentation.
(5) Within 45 working days of receiving all necessary supporting documentation from the health care service plan pursuant to paragraph
(4), the department shall issue a final determination regarding whether the health care service plan has underpaid or failed to pay a provider in violation of this chapter.
(b) (1) Upon a final determination by the department that a health care service plan has underpaid or failed to pay a provider in violation of this chapter, the director shall, by order, do both of the following:
(A) Assess an administrative penalty in an amount not less than the amount owed plus interest.
(B) Require the plan to pay the provider an amount not less than the amount owed plus interest.
(2) For purposes of this subdivision, a final
determination includes, but is not limited to, a final determination that a health care service plan has violated Section 1371.8 or has engaged in an unfair payment pattern as provided in Section 1371.37.
(3) (A) Notwithstanding the date on which the director makes a final determination as described in this subdivision, the calculation of the amount of the remedy imposed pursuant to paragraph (1) shall be determined based on the date on which the plan committed the violation.
(B) For purposes of this section,
“the date on which the plan committed the violation” means 30 working days after the receipt of the complete claim from the provider by the plan or the plan’s capitated provider, or, if the plan is a health maintenance organization, 45 working days after the receipt of the complete claim from the provider by the plan or the plan’s capitated provider.
(c) (1) Except as provided in paragraph (2), a provider is not required to resubmit a claim to a health care service plan in order to receive payment pursuant to this section.
(2) If the department makes a determination that an extraordinary circumstance exists, the department may require a provider to resubmit a claim to a health care service plan in order to receive payment pursuant to this section, provided that the department
also requires the plan to add to the amount owed to the provider a reasonable amount necessary to reimburse the provider for the cost of resubmission.
(d) This section shall not apply to claims subject to Section 1371.30.
(d)
(e) Remedies provided by this section are not exclusive, and may be sought and employed in any combination with civil, criminal, and other administrative remedies deemed warranted by the department to enforce this chapter.
(e)
(f) A proceeding pursuant to this section shall be conducted in accordance with Section 1374.27.
(f)
(g) A health care service plan may not delegate a statutory liability under this section.
(g)
(h) The administrative penalties collected pursuant to this section shall be transferred to the Managed Care Administrative Fines and Penalties Fund, as described in Section 1341.45, upon appropriation by the Legislature.